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Get organized, with App and User Categories

The recent addition of App and User Categories to BaseCase Interactive allows you to categorize apps and users across your entire organization. This enables:

  • More consistent organization of apps and users
  • Improved search options for both users and administrators
  • Aggregate analysis of app and user categories using BaseCase Success

App categories are generally used to organize apps by business units, products or regions. App categories can be thought of as a ‘shared set of labels’ that can be applied by all users in an organization. They are extremely flexible and can be easily adapted to your organizational requirements. For example, a typical app category name might be, Business Unit with values of Cardiovascular, Dermatological, and Hormonal.

App categories are defined globally by domain administrators. Once set, users can then apply an appropriate app category to their apps. Since app categories are globally defined, all users can benefit from them. For example, say you have applied a ‘Product’ app category to your organization. When a new user logs into BaseCase, their apps will have already been categorized, allowing them to quickly find relevant product-related content. Administrators also benefit, as categorization helps with compliance and onboarding new users.

User categories are generally used to organize users by function or location. For example, a typical user category name might be Region, with values of North America, EMEA, and APAC. As with app categories, user categories are also set globally by domain administrators, and are structured in the same flexible way. User categories can be applied to new or existing users individually, or in bulk from the Users tab of Basecase Interactive’s settings.

BaseCase Success and App/User Categories

BaseCase Success provides access to the BaseCase Analytics Console, allowing Analysts to monitor all user and app analytics data within your organization.

Defining and applying app and user categories provides BaseCase Success users with additional analytical options. Analysts can aggregate or exclude categorized app or user data, greatly increasing the range and depth of possible analyses.

Having defined a Business Unit app category like in the previous example, you can then answer, “How do Cardiovascular and Dermatological apps compare, in terms of usage?”

Likewise, in an organization with a Team user category, analysts could aggregate data to answer, “How does app usage for North America users compare to EMEA users?”

Aggregated usage analytics provide you with a basis for drawing insightful conclusions and making informed, evidence-based decisions.