At BaseCase, we understand that the success of any company rests on two essential pillars: the success of its customers, and the success of its employees. The synergy generated between the two is essential — either on its own isn’t enough to sustain a business long-term.
The nature of the SaaS business model requires long-term commitment to our customers. We put our customer relationships first and align our incentives with them, taking pride in our joint successes. Sometimes the impact of introducing our technology in a global organization is so great, it results in a promotion for our point of contact.
Many of our customer relationships extend over several years, and together we’ve grown to feel like we’re all part of the same team. To nurture and maintain these relationships, we have a dedicated Customer Success department. Their mission it is to maximize the return on investment our customers achieve with our products. Some of our customers have even contributed to product extensions through our ‘co-creation model’ for joint innovation.
Our team is made up of highly motivated and talented individuals. To attract the best talent, BaseCase has evolved a culture of innovation, transparency and collaboration. We believe everyone will excel at what they truly enjoy doing. Therefore, we strive to pair business needs with the personal interests of team members, within an environment that nurtures personal development. Because BaseCase is a high-growth company, new career paths are continuously opening up. Getting promoted to a role with more responsibility is merits-based, not tenure-based; if you demonstrate the talent, ability and motivation, it will be recognized and rewarded.
We are proud to be united behind a common goal to which all colleagues are willing to lend a helping hand without bureaucracy. Furthermore, we believe diversity is an important driving force behind innovation, and our team includes individuals from over twenty-five nations, from across the globe.